Return & Exchange:Timeframe: Please request a return or exchange within 14 days of receiving your item.Condition: Items must be unworn, unused, with tags, and in the original packaging. You'll also need the receipt or proof of purchase.Return Shipping: If the return is due to a customer's change of mind, the customer is responsible for return shipping.Refund:Processing Time: Refunds will be processed within 2-3 business days after we receive the returned item.Refund Method: Refunds will be issued to the original payment method. Please note, shipping costs are non-refundable.Order Cancellation:
At Chiclody, many of our dresses are carefully prepared and made-to-order to ensure the best quality and fit. Once your order is confirmed, our team will begin processing and preparing your dress shortly after.
Before Shipment
If your order has not been shipped, you may request a cancellation. Once approved, we will cancel your order and issue a full refund to your original payment method.
Please note that orders cannot be canceled once the package has been shipped.
After Order Confirmation
Because production may begin shortly after your order is placed, cancellation fees may apply after the initial cancellation period:
- Within 24 hours after order confirmation: Full refund with no cancellation fee.
- After 24 hours but before production completion: Up to 30% production fee may be deducted from your refund.
- After production completion: Up to 50% production fee may be deducted from your refund.
- After shipment: Cancellation requests cannot be accepted.
If you need to cancel your order, please contact our customer service team as soon as possible at:
service@chiclody.com
We will do our best to assist you and provide the best possible solution.
Let me know if you need anything else!
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