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The Ciela
Express shipping estimated by
Shipping Time
Receiving Time
=Tailoring Time (7-14 days）
+ Standard Shipping Time(7-10 working days)
【or Expedited Shipping Time(3-8 working days)】
Generally, orders are shipped within 7-14 working days of order confirmation payment. Orders made on the weekends might experience delay.
You will receive a Shipping Confirmation E-mail with tracking# once your order has been shipped.
The final delivery time depends on the local logistic information.
Return and Refund
Timeframe: Please request a return or exchange within 14 days of receiving your item.
Condition: Items must be unworn, unused, with original tags attached, and in the original packaging. You'll also need the receipt or proof of purchase.
Return Shipping: For all non‑quality‑related reasons (e.g., buyer’s remorse, incorrect size selection), the return shipping fee shall be borne by the customer.
Refund:
Processing Time: Refunds will be processed within 2-3 business days after we receive the returned item.
Refund Method: Refunds will be issued to the original payment method. Please note that original shipping costs are non-refundable for returns after delivery. For order cancellations before shipment, shipping costs may be refunded according to our cancellation policy.
Order Cancellation:
We understand that plans may change. If you wish to cancel your order before shipment, please contact us as soon as possible. Refunds will be processed according to the cancellation timeframe below.
Cancellations available within 24 hours of payment.
✓ 100% product refund
✓ 100% shipping cost refund
Cancellation within 24–72 hours after payment
✓ 80% product refund
✓ 100% shipping cost refund
Cancellation within 72–120 hours after payment
✓ 50% product refund
✓ 100% shipping cost refund
Cancellation after 120 hours (before shipment)
✓ Product payment is non-refundable
✓ Shipping costs will be refunded
After shipment
Orders cannot be canceled once shipped.
For any further assistance, kindly email service@chiclody.com.
For additional enquiries, kindly get in touch with us!
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