Return & Refund Policy

Easy 14-Day Returns

At Chiclody, we want every customer to feel confident and happy with their purchase. If your item does not meet your expectations, you may request a return within 14 days after receiving your order.

Please contact our customer service team first at service@chiclody.com before sending any items back. Unauthorized returns may not be accepted.

Return Conditions

To be eligible for a return:

• Items must be returned within 14 days of delivery.
• Items must be unworn, unused, unwashed, and in their original condition with tags attached.
• Items must include the original packaging and order information.
• Customers must use a trackable shipping method when returning items.

For hygiene and safety reasons, certain products cannot be returned (see Non-Returnable Items below).

Customized & Made-to-Order Items

Many Chiclody dresses are made-to-order to ensure the best fit and quality.

The following items are not eligible for return unless there is a manufacturing defect or the item received is incorrect:

• Custom size dresses
• Custom color dresses
• Personalized or specially modified designs

If you receive an item with a quality issue, please contact us within 7 days of delivery and provide photos or videos. Our customer service team will assist you with the best solution.

Non-Returnable Items

The following items cannot be returned:

• Final sale items
• Gift cards
• Customized or personalized items
• Bodysuits, swimwear, lingerie, underwear
• Jewelry and beauty products
• Party supplies and event accessories

Return Shipping

Customers are responsible for return shipping costs unless:

• The item received is defective
• The item is damaged during delivery
• The wrong item was sent

We recommend using a shipping service with tracking information, as Chiclody is not responsible for packages lost during return shipment.

Return Process

Step 1: Contact Us

Email service@chiclody.com with:

• Order number
• Reason for return
• Photos (if the item has damage, defects, or quality issues)

Our customer service team will review your request within 3 business days.

Step 2: Ship Your Return

Once your return request is approved, we will provide the return instructions and address.

Please do not send items back before receiving return authorization.

Step 3: Receive Your Refund

After receiving and inspecting your return, we will notify you of the refund status.

Approved refunds will be issued to your original payment method within 5-7 business days.

Please note that banks and payment providers may require additional processing time.

Refund Amount

Approved refunds include the item purchase price.

Returns of 2-3 items from single or multiple orders are subject to a 15% restocking fee that will be deducted from the refund amount; Returns of 4 or more items from single or multiple orders are subject to a 30% restocking fee that will be deducted from the refund amount.

Original shipping fees and return shipping costs are non-refundable unless the return is caused by an error on our part.

Order Cancellation Policy

Because Chiclody dresses are carefully prepared and many items are made-to-order, production begins shortly after an order is confirmed.

Cancellation requests can be made within 24 hours after order confirmation without charge.

After production begins, cancellation fees may apply:

• Cancellation after 24 hours: up to 30% production fee
• Cancellation after production completion: up to 50% production fee
• Once the order has shipped, cancellation is not available

If you have any questions about your order, please contact us as soon as possible.

Contact Us

Email: service@chiclody.com

We are always happy to help and make your shopping experience better.