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Q&A

Q1. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your registered account.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1)Go to Sign In My Account at the right top of our website.
2)Click "order status"
3)Enter your Order Number and Email Address to see your order details.
If you still can’t get your order information, please contact our customer service email service@chiclody.com.

 

Q2. Why the processing time is so long?

Sorry to confuse you. Since our products are made to order, we need some days to prepare it and another 5-7 days to ship it. Your understanding will be highly appreciated. You can also see the specific tailoring time and shipping time on the product page.
Once your order is completed, we will arrange for shipment immediately and send you a confirmation email including the tracking number. If you don't receive the confirmation email till the estimated shipping date, please contact us.

 

Q3. How is sales tax applied?

Sales tax is included in the prices shown.
Note: Remember that certain countries charge duty tax for customs imports that you might be required to pay.
For information, ask your local customs office.

 

WHO WE ARE

Chiclody is a global e-retailer offering affordable and stylish dresses, shoes, and accessories for various occasions. Our brand is Established in 2014, We are committed to bringing our customers the very latest and most creative products. 

After the 10 years’ exploration, we have created our own complete research system, production system, quality management system and customer after-service system. 

Most of our products are sold to high-end markets in Europe and the United States, where customers can select the clothing they like and are satisfied with online.

We have very strict quality control of our products to ensure that our customers could receive unique high-quality products. At the same time, we have a very professional customer service team with more than one hundred people to provide customers with after-sales service.

The best for you.

Our brand was founded with a vision to make highfashion accessible.Our design philosophy is blendingthe elegance ofhigh-end designs with the practicality ofeveryday wear.we believe quality should never be aluxury.Our mission is to empower people to showcasetheir unique style confidently, proving thatsophistication and affordability can go hand in hand.

Personalization

Emphasize unique design and limited styles to meetconsumers'pursuit ofindividuality and self.

Quality

Quality shouldn't be a luxuryWe choose premium materialsand designs that stand the test oftime.Ourproducts feel nicerand last longer, on purpose.

Sustainability

Focus on the environment and social responsibilityusing environmentally friendly materials and fair trade production methods.

Community

Build an emotional connection between the brand andconsumers and create a loyal brand community.