Q&A

Q1. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your registered account.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1)Go to Sign In My Account at the right top of our website.
2)Click "order status"
3)Enter your Order Number and Email Address to see your order details.
If you still can’t get your order information, please contact our customer service email service@chiclody.com.

 

Q2. Why the processing time is so long?

Sorry to confuse you. Since our products are made to order, we need some days to prepare it and another 5-7 days to ship it. Your understanding will be highly appreciated. You can also see the specific tailoring time and shipping time on the product page.
Once your order is completed, we will arrange for shipment immediately and send you a confirmation email including the tracking number. If you don't receive the confirmation email till the estimated shipping date, please contact us.

 

Q3. How is sales tax applied?

Sales tax is included in the prices shown.
Note: Remember that certain countries charge duty tax for customs imports that you might be required to pay.
For information, ask your local customs office.