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Chiclody FAQs
Order Issue
How can I track my order status?
- You can log in to our website with your email and track your order status under "My Orders" if you placed the order under your registered account.
- If the order was placed without signing in, you can use the "Track Your Order" function instead. Please follow these steps:
- Go to Sign In / My Account at the top right of our website.
- Click "Track Your Order."
- Enter your Order Number and Email Address to view your order details.
If you still can't find your order information, please contact our customer service email: service@chiclody.com
Why does it take so long to process my order?
Sorry for the confusion! Most of our items are prepared to order, so we need 7-14 business days to prepare it, plus 3-8 business days for shipping. You can find the specific processing and shipping time on each product page.
Once your order is completed, we will ship it out right away and send you a confirmation email with a tracking number. If you don't receive this email by the estimated shipping date, please contact us.
Can I add or remove items from my order?
We're glad you'd like to purchase more from us! Since items are prepared once an order is placed, please place a new order and complete payment on our website first. Then click the chat icon on our homepage, or go to Contact Us to submit a request — we'll help combine your orders where possible.
How do I pay for an unpaid order?
- Log in to your account and click "My Orders."
- Find the unpaid order and click "Proceed to Pay" to complete checkout.
Can I cancel my order?
Yes. There are two situations:
- Unpaid order: this will be automatically canceled after 14 day(s).
- Paid order: if you haven't received a shipping confirmation email yet, please Contact Us within 24 hours to request cancellation.
Please note we cannot cancel orders that have already shipped. If this happens, please wait for the package to arrive — you may keep it or return it for a refund according to our Return Policy. Please do not refuse delivery, as undelivered packages may be destroyed by the carrier.
I placed an order but didn't receive a confirmation email.
Don't worry — this doesn't necessarily mean something went wrong. Please try the following:
- Check your spam/junk folder — confirmation emails sometimes land there.
- If you signed in with Facebook/Google, check the email linked to that account.
- Go to "My Orders" to see all orders placed under your account and their current status.
- Check your bank/card statement to confirm a transaction from Chiclody went through.
If you still can't locate your order, please Contact Us with your full name, email, phone number, and the shipping address used at checkout so we can help locate it.
SHIPPING
My item arrived damaged. What should I do?
We're so sorry to hear that! Please email us photos of the damaged item along with your order number, and we'll help resolve the issue as quickly as possible. Email: service@chiclody.com
How long will it take to receive my order after it ships?
Shipping within the US:
- Standard Shipping: 7-10 business days
- Expedited Shipping: 3-8 business days
For shipping to other countries/regions, please see our [Shipping Information] page for full details.
How much does shipping cost?
Shipping rates vary by destination and shipping method. Please see our [Shipping Information] page for the most up-to-date rates, or check the shipping cost shown at checkout.
My order shows "delivered," but I haven't received it.
Sometimes couriers mark a package as delivered while it's actually still in transit, or it may have been left in an unexpected spot (mailroom, side door, neighbor, etc.). Please double-check around your delivery address first, then Contact Us and we'll help track down your package.
Return & Exchange
What is your return policy?
We accept returns for [items in original condition, unworn, with tags attached] within 14 days of delivery. Please note that final sale items, custom-sized items, and [other exceptions] are not eligible for return. For full details, please see our Return Policy page.
Can I exchange an item for a different size or color?
[Yes/No — please confirm actual policy]. If exchanges are supported, please Contact Us with your order number and the size/color you'd like instead, and we'll guide you through the process.
Do you accept orders where I buy multiple items intending to keep only one?
We're unable to accept this type of order (i.e., ordering multiple sizes/styles with the intent to return all but one), as this falls outside our standard return policy. Any additional costs incurred from such orders will be the customer's responsibility.
What situations are not covered by your return policy?
Since our prices already reflect great value compared to standard retail pricing, we can only offer a full refund for items that arrive damaged, defective, or incorrect (mis-shipped). Other situations — such as a change of mind, ordering the wrong size, or minor dissatisfaction with fit/color — are not covered under our return policy. Please refer to our size chart and product details carefully before ordering.
Sizing & Fit
Do you offer alteration services?
No, we do not currently offer alteration services.
Do plus-size items cost more?
No — our extended/plus-size items are priced the same as our standard sizing, with no extra charge.
How does your sizing work?
Each product page includes a detailed size chart and measurement guide. Please review these carefully before ordering, as fit can vary by style and fabric.
My measurements fall between two sizes. What should I do?
[If custom sizing is offered:] Select the custom-size option on eligible product pages and enter your exact measurements. A custom-size surcharge of $50 applies. [If not offered:] We recommend sizing up for a more comfortable fit, or referring to the specific garment's fabric type (stretch vs. non-stretch) noted on the product page.
Payment
What payment methods do you accept?
We accept [Visa, Mastercard, PayPal, Apple Pay, etc. — confirm actual methods].
Is it safe to enter my payment information on your site?
