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The Channing
Express shipping estimated by
Shipping Time
Receiving Time
=Tailoring Time (7-14 days）
+ Standard Shipping Time(7-10 working days)
【or Expedited Shipping Time(3-8 working days)】
Generally, orders are shipped within 7-14 working days of order confirmation payment. Orders made on the weekends might experience delay.
You will receive a Shipping Confirmation E-mail with tracking# once your order has been shipped.
The final delivery time depends on the local logistic information.
Return and Refund
Timeframe: Please request a return or exchange within 14 days of receiving your item.
Condition: Items must be unworn, unused, with tags, and in the original packaging. You'll also need the receipt or proof of purchase.
Return Shipping: If the return is due to a customer's change of mind, the customer is responsible for return shipping.
Refund:
Processing Time: Refunds will be processed within 2-3 business days after we receive the returned item.
Refund Method: Refunds will be issued to the original payment method. Please note, shipping costs are non-refundable.
Order Cancellation:
We understand that plans may change. If you wish to cancel your order, please contact us as soon as possible. The refund amount will be determined based on the cancellation time:
Cancellation within 24 hours after payment
✓ 100% product refund
✓ 100% shipping cost refund
Cancellation within 24–72 hours after payment
✓ 80% product refund
✓ 100% shipping cost refund
Cancellation within 72–120 hours after payment
✓ 50% product refund
✓ 100% shipping cost refund
Cancellation after 120 hours (before shipment)
✓ Shipping cost refund only
After shipment
Orders cannot be canceled once shipped.
For any further assistance, kindly email service@chiclody.com.
Let me know if you need anything else!
