Return & Exchange:Timeframe: Please request a return or exchange within 14 days of receiving your item.Condition: Items must be unworn, unused, with tags, and in the original packaging. You'll also need the receipt or proof of purchase.Return Shipping: If the return is due to personal reasons, such as a change of mind or incorrect size selection, customers are responsible for the return shipping costs.Refund:Processing Time: Refunds will be processed within 2-3 business days after we receive the returned item.Refund Method: Refunds will be issued to the original payment method. Please note that original shipping costs are non-refundable for returns after delivery. For order cancellations before shipment, shipping costs may be refunded according to our cancellation policy.
Order Cancellation:
We understand that plans may change. If you wish to cancel your order before shipment, please contact us as soon as possible. Refunds will be processed according to the cancellation timeframe below.
Cancellation within 24 hours after payment
✓ 100% product refund
✓ 100% shipping cost refund
Cancellation within 24–72 hours after payment
✓ 80% product refund
✓ 100% shipping cost refund
Cancellation within 72–120 hours after payment
✓ 50% product refund
✓ 100% shipping cost refund
Cancellation after 120 hours (before shipment)
✓ Product payment is non-refundable
✓ Shipping costs will be refunded
After shipment
Orders cannot be canceled once shipped.
For any further assistance, kindly email service@chiclody.com.Let me know if you need anything else!
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